Reference

How We Handle Your Account Information

We collect and protect the information you share when you open an account, deposit via bKash or Nagad, and play in our lobby. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account registration dataPayment transaction logsDevice and session detailsCookie preferencesWithdrawal verification records
Explore the Lobby Read FAQ
BT Baazi How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt all payment data in transit when you send funds via bKash, Nagad or Rocket, and we store account credentials using industry-standard hashing. Our servers log login attempts and flag unusual device patterns to prevent unauthorised access.

Encrypted Transfers

Every deposit and withdrawal request passes through SSL encryption so your bKash PIN, Nagad password and Rocket credentials never travel in plain text between your device and our payment gateway.

Cookie Control

We use essential cookies to keep your session active and optional analytics cookies to see which game categories visitors explore most. You can reject analytics cookies in your browser without losing lobby access.

Retention Limits

Transaction records remain on file for the duration required by fraud prevention and accounting rules, then we anonymise or delete them. Inactive accounts are archived after the period stated in our terms.

Access Requests

Contact support to request a copy of your account data, correct outdated details, or ask us to delete your profile. We verify your identity through the mobile number or email you registered, then process the request.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the information we hold, correct an error in your profile, or request account deletion, our support team can guide you through each step. We respond to data requests within the timeframe your local regulation requires.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data request. They will verify your account and explain the next steps.

Email Support

Send your data request to our support email with your registered mobile number and a brief description of what you need. We will reply with the forms or confirmations required.

Account Settings

Log in and visit the account-settings page to update your email, mobile number or marketing preferences. For deletion requests, contact support directly since we need to verify your identity first.

Privacy Policy Questions

We collect your mobile number, email address, date of birth and payment identifiers when you open an account. We need these to verify your identity, process bKash or Nagad deposits, and comply with financial regulations in eligible regions.

We share transaction references with the payment processor handling your bKash, Nagad or Rocket transfer so funds can be credited to your account. We do not sell your payment data to advertisers or unrelated third parties.

Yes. Contact our support team with your registered mobile number and we will send you a report of your account details, transaction history and any other personal data we store, usually within a few business days.

We retain deposit and withdrawal logs for the period required by financial regulation and fraud prevention, typically several years. After that period we anonymise or delete the records unless local law requires longer retention.

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. You can disable analytics cookies in your browser settings without losing access to games or your account balance.

Contact support and request account deletion. We will verify your identity, close your account, and remove or anonymise your personal data within the timeframe your local regulation requires, keeping only records needed for legal compliance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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